
As Robbin mentioned last week, Geno and I were in sunny LA to talk with a big ol’ company that I can’t mention yet. (Yeah, we’re not transparent enough to blow a good lead.)
It’s funny, but when we start on any new project in a different industry, I always realize how little I know about the world. We always tell people that, “We will never pretend to be experts in (enter industry name here). Only in building compelling identities.” Sure, our process allows us to gain knowledge and insight, but not enough to be considered experts in car manufacturing or executive staffing or restaurants or even dry cleaning delivery or lawn care. That’s our clients’ job – and they’ve spent a long time getting where they are.
I just think it’s important to remember that.