I want to be in healthy relationships. I want a real connection with people I spend so much time with. Who creates trust and higher purpose amongst their people and gets unparalleled levels of support for common goals. Hard-core results come from igniting the massive power of emotional commitment. I want to know the work I do means something to somebody and helps make the world, if not a better place, not a worse one.

The high quality of a company’s customer experience rarely has anything to do with the high price of their product. The company may have captured their minds, their bodies and their pockets, but that doesn’t mean it’s captured their hearts. You don’t have to fear your own company being perceived as human. You want it. People don’t trust companies; they trust people.