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Customer Service Starts when the Customer Experience Falls Apart

Canceling DirectTV and going with a competitor wasn’t on my to-do list when I moved last month. But that’s exactly what happened. After far too many crisscross conversations with different customer service reps telling me different things, I could not reward DirectTV with my continued loyalty. I will not bore you with all the gory […]

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Talkable Brands: Chipotle’s Cultivating Thought

This weekend I went to Chipotles for lunch with my “other”.   It was well past 2pm. We had been out and about and were starving. As we sat down, Steven casually handed me my drink cup. Printed on the side of the cup was a wonderful set of words and the little illustrations in the photo above. I’ve […]

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Friday Fotos | Muffins Edition

The micro manager of BOFLA. We’ve got 800 more where those came from. Sometimes life is like a box of chocolates that people have already systematically picked through and rejected. Cause a West Coast party’s got style. A whole new Firesphere — coming soonish. 

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Jam Time 101

You know the old adage about “something old, something new, something borrowed, something blue?” If life were a wedding, we’d be pretty set right about now. Something new? Check. Something old and borrowed? We’ve got a two-for-one going on. And that’s what we’re going to share today. (We’ll figure out that something blue another day.) With the flipping […]

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